At Singapore Cleaning Service, we understand that you may have questions about how our part time cleaning services work. This FAQ page is here to give you all the information you need before booking our house cleaning service in Singapore.
Whether you’re a first-time customer or considering a recurring cleaning arrangement, we cover everything from scheduling and payments to supplies and service terms.
Q1: Do I need to be home during the cleaning?
A: No, it’s not required. Many clients provide access via keys, smart locks, or coded entry. All cleaners are vetted and trustworthy.
Q2: How long does a typical cleaning session take?
A: Most sessions last 3–4 hours, depending on home size, tasks, and frequency. Larger homes may require more time.
Q3: Can I choose the same cleaner for every visit?
A: Yes, for recurring services we try to assign the same cleaner whenever possible, subject to availability.
Q4: What cleaning tools and products should I prepare?
A: Please provide essentials such as mop, bucket, broom, vacuum, toilet brush, rags, and cleaning agents. A checklist can be provided upon request.
Q5: What are your operating hours?
A: We operate daily from 8:00 am to 8:00 pm. Early or late bookings can be arranged with advance notice.
Q6: How do I book and confirm my cleaning session?
A: Bookings can be made via WhatsApp, email, or our website. A down payment is required to confirm your slot.
Q7: What payment methods do you accept?
A: We accept bank transfers, PayNow, or cash payments. Full details will be provided upon booking.
Q8: What’s your cancellation policy?
A: Please give at least 24 hours’ notice to reschedule or cancel. Late cancellations may incur a fee.
Q9: Is there a weekend surcharge?
A: Yes, there is a small surcharge for weekend bookings—S$10 per cleaner for one-time services, and S$5 per session for weekly schedules.
Q10: Do I need to provide parking or entry fees?
A: If your location requires paid parking or entry, the cost will be added to your service fee.
A: Our cleaners are thoroughly vetted, and such incidents are extremely rare. However, if you suspect a missing item, please report it to us within 24 hours of the session. We will investigate seriously and take appropriate action. For peace of mind, we advise clients to secure cash, jewelry, and valuables before cleaning.
Q11: Are your cleaners insured?
A: Yes, we have liability coverage for damages or losses, with compensation up to a certain limit as stated in our terms.
Q12: Can I customize my cleaning checklist?
A: Absolutely. You can prioritize tasks based on your needs—whether it’s deep kitchen cleaning, bathroom sanitizing, or dusting.
Q13: Do you offer one-time cleaning services?
A: Yes, we provide one-time cleaning for special occasions, spring cleaning, or before/after events.
Q14: Do you handle post-renovation cleaning?
A: Yes, our post-renovation cleaning includes dust removal, debris clearing, and detailed cleaning to make your home move-in ready.
Q15: What if my assigned cleaner is unavailable?
A: We will arrange a replacement cleaner for your session and inform you in advance.
Q16: How far in advance should I book?
A: We recommend booking at least 3–5 days ahead. For peak seasons or weekends, earlier booking is advised.
Q17: Can I request additional hours during a session?
A: Yes, subject to cleaner availability. Additional hours will be charged accordingly.
Q18: What should I do before the cleaner arrives?
A: Please tidy up personal items, secure valuables, and ensure cleaning tools and products are ready.
Q19: What happens if I’m not satisfied with the cleaning?
A: Let us know within 24 hours, and we will work with you to address any issues promptly.
Q20: Do you provide regular cleaning packages?
A: Yes, we offer weekly, bi-weekly, and monthly cleaning packages at discounted rates.
A: In the rare event that an item is accidentally damaged, we will assess the situation immediately. Our company offers compensation of up to S$100 per incident, subject to review and if reported within 24 hours after the session. We recommend removing fragile or high-value items prior to cleaning.
Call/Text @ 8167 5339
Email: enquiry@singaporecleaningservice.com
